Committed to Quality

 
At Corporate Distribution Limited, we pride ourselves on delivering quality products to our customers in a cost effective and expeditious manner. Because CDL offers a wide variety of services, our quality procedures vary from function to function. What does not vary is the clear understanding all of our employees have to deliver the best possible product to you, our valued customer.

CDL’S commitment to quality is demonstrated by the work we have done for our customers over the past 30+ years.

Our goal is to deliver a quality product, in the correct quantity, to the correct address, on the correct date.

Every job belongs to everyone in our organization, and as such, everyone has responsibility for its correctness. This unique approach with the CDL family has allowed us to maintain a 99.9% accuracy rating. Dedicated employees receiving constant feedback and training concerning the fulfillment of orders has been a CDL obsession.

General Information

Our quality plan includes several processes and measurements that apply to all departments. These measurements are compiled monthly, and are used to assure that all quality requirements are being met.

New Employee Orientation

Each new employee is briefed on the CDL corporate philosophy regarding quality control on the first day of employment. The new employee is then given training regarding their individual assignment. This training includes specific quality requirements, the quality chain of command and the specific measurements that will be used to assure compliance with the quality requirements.

Employee Evaluation

Each employee understands that the quality requirements and measurements are part of their performance plan. Their success or failures are continually measured by their superiors and are reviewed during their annual evaluation.

Corporate Actions

Each area of production has a target defect level to measure and report monthly. Each report that shows a performance level below the target requires the implementation of a joint corporate/division action plan to correct the problem. Action plans are generally set with monthly completion targets. It is possible, however, that the plan may extend beyond thirty days when specific problems are identified that must be corrected over a period of time.

Customer Feedback

While CDL monitors quality on a regular basis, it is possible that a question or complaint may be received from a customer. Customer complaints are considered priority one and must be immediately resolved and documented by the corporate office and the supervisor of the area involved. Depending on the seriousness of the problem, the corporate office may assign a supervisor and marketing representative to call upon the customer and resolve the issue.
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Desktop Publishing and Graphic Design

Responsibilities

• Fulfill all typesetting, graphic design and related activities.
• Interface with the customer as a service representative for front end activities.
• Source writing and editing activity when required. Be responsible for the quality of the product produced by these subcontractors.

Quality Attributes

• Completeness of customer drafts reviewed. Assure graphics meet desired results.
• Proofreading of all typesetting and confirmation of all corrections before submitting page proofs to customer.
• Implementing and proofing of all corrections submitted by customer.
• Review of final camera ready copy prior to submitting to production.
• Review of blueprints and/or color proofs (if necessary).
• Press approval of product (if necessary).

All of the above is the responsibility of the designer/Typesetter. Because of the nature of the work, 100% accuracy is the established target.

No specific measurements are made in this area. Design/Typesetting submits a monthly activity report and is required to note any significant concerns that occurred during the month.
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Printing Division

Responsibilities

• All activities related to the offset printing process.
• Reproduction of business presentation foils and prints.
• Estimating, planning and scheduling of all plant activities (Production Manager)
• Outside Purchases (Production Manager, Purchasing Manager).
• Coordination of other division activities (Production Manager).
  

Quality Attributes and Responsibilities

• Completeness of customer input - Customer Service Representative (CSR)
• Scheduling - Schedule confirmed to meet customer due date -Production Manager
• Estimating - Provide estimate for all elements of production - Estimator, review by Production Manager
• Order Review - Review all customer orders to confirm completeness and accuracy of information, including pricing (match estimate or price list), specifications (match estimate or preset specifications) and payment terms. CSR, review by Production Manager.

  Job Flow

• Pre-Production: Customer Service, Scheduling, Estimating
• Pre-Press: Shooting, Stripping, Proofing, Plating
• Press
• Bindery
• Final Inspection & Delivery
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Documentation Services

Responsibilities

• All activities related to Xerography operation.
• Contract Fulfillment (including all kitting and procurement of related materials).

Quality Attributes and Responsibilities

• Completeness of customer input - CSR in printing division reviews customer copy prior to release to DS and provides instructions or corrections. DS prints all copy as is unless instructed differently by CSR. Customer caused/requested corrections are billed on the hourly labor rate and are not recorded as defects.
• Each Documentation job is inspected at the rate of 2 samples per 100 copies, minimum 2 samples per job. Major defects such as out of position pages, poor quality reproduction or poor quality binding trigger a 100% inspection and correction of the job. Minor defects such as minor spots, skewing or binding are recorded and reported. Target 90% defect free.
• Fulfillment projects - All copy is 100% inspected by CSR team prior to release to DS. DS prints as instructed.
• Fulfillment/Killing - All kits are constructed based on the build order provided by the customer. All kit components and finished kits are 100% inspected for completeness and appearance.
• Monthly reports are submitted to production manager. Minor appearance defects are recorded and reported. Target 95% defect free.
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Packaging & Distribution

Responsibilities

• Provide complete mailing, warehousing and distribution services for customers of other CDL divisions.
• Provide rework and repackaging services for CDL customers under the supervision of the Printing Division production manager. All scheduling comes from the printing division.

Quality Attributes

• Because of the nature and variety of the work, each project has its own quality requirements, which is spelled out in the work order.
• At the very minimum, all components are inspected for completeness and counts are verified to produce the correct number of units requested.
• All information is logged for required records.

Measurements

• 100% of defects on customer supplied goods are recorded. Major (not usable goods, short counts or incorrect forms) are reported to the customer. All recurring defects are reported to customer. Minor occasional defects are recorded and maintained with the job record.
• CDL packaging is 100% inspected. All major (broken, misaligned, etc) defects are corrected. Minor defects are noted with a target of 90% defect free. Minor defects are defined as minor wrinkles in shrink packaging, dust on packaging, etc.
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Preventive Maintenance

Systems/Graphics

All PC and MAC platforms, peripherals, software and networks are maintained, serviced, and upgraded by in-house technicians as well as contracted third party companies.

All Ikon (Canon) digital reproduction equipment is under preventive maintenance and service contract with IKON Office Solutions.

Pre-Press

Film Processors, plate makers, light tables, and related equipment is maintained and serviced by CDL maintenance personnel and/or the manufacturer/sales company.

Press and Bindery

Offset presses, folders, cutters, and binding equipment are maintained and serviced by CDL maintenance personnel and/or Heidelberg service technicians.
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Corporate Distribution Limited, Inc.
8 Long Lane, Silver Spring Industrial Park
Mechanicsburg, PA 17050-2650

(717) 697-6900 Tel
(717) 691-1430 Fax
info@cdlinc.com